Terms of Service

Last updated: September 30, 2026

These Terms of Service (the “Terms”) apply to website plans and related services provided by NSU Systems LLC, a Virginia limited liability company, 1934 Old Gallows Rd, Suite 350, Vienna, VA 22182 (“NSU Systems”, “we”, “us”), to the business that purchases them (the “Client”, “you”). You accept these Terms when you tick the box agreeing to them at checkout, or when you sign an order or quote that refers to them. If you accept on behalf of a business, you confirm you are authorized to do so.

1. Services

1.1 Plan. We will design, build, host and maintain a website for you under the plan you select at checkout (the “Plan”). The features of each Plan are those shown on our pricing page at the time you purchase and in your checkout details.

1.2 Free preview. Before you purchase, we may prepare a preview of the proposed website at no charge. You have no obligation to proceed, and nothing is owed for a preview you do not accept.

1.3 Launch. After you purchase, we will complete the website and publish it once you approve it. Any timeline we share is an estimate, not a commitment, and depends on you providing content and feedback.

1.4 Custom work. Custom tools, CRM, ERP, integrations and other work outside the Plan are not included. Such work is described and priced in a separate written quote or statement of work.

1.5 Changing plans. You may move to a higher Plan at any time; the new fees apply from the next billing date. Moving to a lower Plan takes effect after the Initial Term.

2. Fees, payment and term

2.1 Fees. You agree to pay the one-time setup fee and the recurring monthly or yearly fee for your Plan as shown at checkout. Fees are in US dollars and do not include any applicable taxes, which you will pay.

2.2 How payment works. Payments are processed by Stripe. You authorize us to charge the card or bank account you provide: the setup fee and first period’s fee at checkout, then the recurring fee automatically at the start of each billing period. Invoices and receipts are sent by email, and you can manage your payment method through the customer portal.

2.3 Initial Term. Your subscription runs for twelve (12) months from the first recurring charge (the “Initial Term”). After that, it continues month to month (or year to year, if billed yearly) until cancelled.

2.4 Cancellation. After the Initial Term, either party may cancel with thirty (30) days’ written notice, including by email to info@nsusystems.com. Fees already paid are non-refundable, except as stated in Section 6.

2.5 Early cancellation. If you cancel during the Initial Term, the monthly fees for the remaining months of the Initial Term become due.

2.6 Failed payments. If a payment fails, Stripe will retry it and notify you. If a payment remains unpaid fourteen (14) days after we notify you, we may pause the website until payment is received.

2.7 Price changes. We will not change your Plan price during the Initial Term. After that, we may change prices with at least thirty (30) days’ written notice, and you may cancel before the change takes effect.

3. Working together

3.1 Your content. You will provide the text, photos, logos, business details and other materials for the website (“Client Content”) and confirm you have the right to use them. You are responsible for the accuracy of Client Content, including prices, hours and claims about your products or services.

3.2 Feedback and revisions. You will review drafts and give feedback in reasonable time. Before launch, your Plan includes two (2) rounds of revisions to the approved design. Further design changes are quoted in advance.

3.3 Content updates. After launch, we make content updates as included in your Plan. A “small update” is a change to existing text, images, hours, prices or contact details that takes about thirty (30) minutes or less. New pages, new features and redesigns are not small updates and are quoted separately. Unused monthly updates do not roll over.

3.4 Requests. Send update requests by email to info@nsusystems.com. We handle requests as our schedule allows and will tell you if a request falls outside your Plan.

3.5 Access. Where needed, you will give us access to your domain registrar, Google Business Profile and other accounts. You can remove this access at any time; some services may then stop working.

4. Ownership

4.1 Your content and domain. You own all Client Content and your domain name. If we register a domain for you, it is registered in your name or transferred to you on request.

4.2 Website design and code. We own the website design, code, templates and tools we create or use (“NSU Materials”). While your subscription is active and paid, you have a license to use the NSU Materials as part of your website.

4.3 After cancellation. When your subscription ends, we will provide your text and images in a standard format on request and help transfer your domain. You may purchase the website design and code for a one-time buyout fee, quoted on request, after which you own them.

4.4 Portfolio. We may show your website and business name in our portfolio and marketing unless you ask us not to in writing.

5. Hosting, third parties and data

5.1 Hosting. We host websites with third-party providers (currently Cloudflare) and use reasonable efforts to keep them available and secure. Websites can be unavailable at times due to maintenance, provider outages or events outside our control, and no specific uptime is guaranteed.

5.2 Third-party services. Some features rely on services such as Stripe, Google, Microsoft and Cloudflare. Those services have their own terms, and we are not responsible for their availability or changes they make.

5.3 AI tools. We may use AI tools to help draft text, design and code. A person at NSU Systems reviews the work before it is published. Please review all content before approving it.

5.4 Confidentiality. Each party will keep the other’s non-public business information confidential and use it only to perform these Terms, except where the information is public, already known, or must be disclosed by law. On request, we will sign a separate mutual NDA.

5.5 Website visitor data. If your website collects visitor information (for example, through contact forms), you are responsible for having a suitable privacy policy and for how you use that information. We handle such data only to provide the services. Our own handling of your information is described in our Privacy Policy.

6. Warranties, liability and termination

6.1 Workmanlike service. We will perform the services in a professional and workmanlike manner. Otherwise, the services are provided “as is”, and we make no other warranties, including any guarantee of search rankings, website traffic, calls, sales or other business results.

6.2 Limitation of liability. Neither party is liable for indirect, incidental, special or consequential damages, including lost profits or lost data. Each party’s total liability under these Terms is limited to the fees you paid in the twelve (12) months before the claim. These limits do not apply to your payment obligations or to either party’s indemnity obligations.

6.3 Indemnity. You will defend and hold us harmless from claims arising from Client Content or your business. We will defend and hold you harmless from claims that the NSU Materials, as we provided them, infringe a third party’s rights.

6.4 Termination for cause. Either party may end the subscription by written notice if the other materially breaches these Terms and does not fix the breach within thirty (30) days of notice. If we end the subscription because of our own material breach, we will refund fees paid for the unused part of the current billing period.

6.5 Content we may refuse. We may decline to publish, or may remove, content we reasonably believe is unlawful, infringing or harmful, and will tell you when we do so.

7. General terms

7.1 Governing law. These Terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be brought in the state or federal courts located in Fairfax County, Virginia.

7.2 Notices. Notices may be sent by email. Notices to us go to info@nsusystems.com; notices to you go to the email address on your account.

7.3 Independent contractor. We are an independent contractor. Nothing in these Terms creates a partnership, employment or agency relationship.

7.4 Assignment. Neither party may assign these Terms without the other’s written consent, except to a successor of its business.

7.5 Entire agreement. These Terms, your checkout details and any signed quote or statement of work are the entire agreement between us on this subject. If any part is found unenforceable, the rest remains in effect.

7.6 Changes to these Terms. We may update these Terms from time to time. Changes apply to renewals after we notify you by email; the version in effect when you purchased applies until then.

Contact

NSU Systems LLC · 1934 Old Gallows Rd, Suite 350, Vienna, VA 22182 · (202) 430-6154 · info@nsusystems.com